Implementing Dispatch Software

Sometimes it seems like any industry which is dependent on technology is in what amounts to a constant state of having to upgrade. Computers get faster and better all the time, more functional mobile units and phones are released ever month, and software is continually getting upgraded. For a courier to stay competitive this can mean that they often find themselves wanting to upgrade their courier delivery software. If you want to do this on a regular basis, you should have good procedures in place to make sure that you can smoothly upgrade the software without greatly disrupting your everyday business operations.

The hands down most important part of putting a new program into place at any company, really, in any industry, is making sure that your employees are trained on it properly before it goes into effect. This means that you need to have some spare hardware lying around that you can install the program on before it goes system wide. That way you can use those units as a sort of training tool, to make sure that all employees learn the new program before having to use it in the field.

You also need to have a trainer dedicated to both teaching the employees the new program, and to answer any questions they might have. Often, this will be a manager or supervisor in the company that will take the initiative and learn the program before anyone else. However, larger companies will sometimes bring in an outside expert in specific software to help smooth a transition.

Making sure that your customers know all about the change that is coming is also very important. Customers almost universally respond poorly to change of any kind. However, you stand a better chance of not driving them away and creating dissatisfaction if you give them enough warning about any changes that may be coming to how they track their packages or place orders online, for example.

The last thing that you need to do when implementing your new courier software is find strategies to make the most of this new asset of your company. If you've bought new software, it is almost surely because that software has some feature or benefit that your current program was lacking. Take advantage of that, and make sure to make mention of that new feature or benefit in any of your marketing or promotional materials going forward.